Question 1

How quickly can you fix my cable issues?

Accepted Answer

Most cable repairs can be completed same-day. For emergency situations, we offer 30-minute response times. Our technicians arrive with fully-stocked vehicles, so common cable repairs are typically finished within 1-2 hours of arrival. If specialty parts are needed, we'll provide a temporary solution and schedule a follow-up visit.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Cable problems typically result from: normal wear over time (cables have a lifespan of 8-15 years), improper spring tension putting extra stress on cables, rust and corrosion especially in humid conditions, physical damage from impacts or obstructions, and poor quality cables from previous repairs. Regular maintenance can identify cable wear before it becomes a failure.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes! We understand commercial installations represent a significant investment. We offer several financing options including 0% interest for 12 months on approved credit, extended payment plans up to 60 months, lease-to-own options for businesses, and special programs for new businesses. Contact us for a customized financing consultation.

Question 4

What is your service area?

Accepted Answer

We proudly serve the entire Okanogan Valley including Okanogan, Omak, Riverside, Tonasket, Brewster, Pateros, Twisp, Winthrop, Conconully, Loomis, and Oroville. If you're in Okanogan County, we can help!

Question 5

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency garage door service with an average response time of 30 minutes. Our emergency technicians are fully equipped to handle most repairs on the spot. There's no extra charge for evening calls—just our standard rates.

Question 6

What warranties do you offer?

Accepted Answer

We stand behind our work with comprehensive warranties: 2-year warranty on all labor, manufacturer warranties on parts (typically 1-10 years depending on component), lifetime warranty on our premium door installations, and 90-day warranty on repairs. Our peace of mind guarantee means if you're not satisfied, we'll make it right.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance annually for residential doors and twice yearly for commercial doors. Between professional visits, monthly visual inspections and quarterly lubrication will keep your door running smoothly and help catch problems early.

Question 8

Can you match my home's architectural style?

Accepted Answer

Absolutely! We offer a wide range of door styles including carriage house, contemporary, traditional raised panel, modern glass, and custom designs. Our design consultation helps you choose the perfect door to complement your home's architecture and enhance curb appeal.

Frequently Asked Questions